Photos & Artwork
What images do and don't print well on wood?
All images print well on wood but the effect of different photos will vary. Here are the key points to take into account:
- Lighter colours use less ink and therefore will show more of the grain.
- Dark areas use more ink and will cover the grain.
- Pure white areas in the photo will not print white therefore showing the plywood.
What file format do you accept?
We can work with just about any file type, whilst the most popular formats are JPEG, TIFF and PDF.
What quality should my photos be?
We suggest that all images used are at least 300dpi. If you are unsure about the quality, just get in touch and we can help you out.
CMYK or RGB?
In order to achieve the result you want in terms of colour reproduction we suggest that your files are CMYK.
Will my print look exactly the same on screen?
Due to the distinct character and wood grain of each panel it will not be an exact replica. Our prints will always have a slightly yellower tone than what you see on screen. If you have any concerns we can provide you with a mockup.
What is an edge border?
An edge border is a 5mm or 10mm offset from the edge of the canvas that we do not print to reveal a plywood frame around your image.
What orientation does my artwork need to be?
Our panels are designed to hang both portrait and landscape.
Can I print more that one photo per panel?
Yes! The design of the panel is completely up to you.
Will I receive a mockup of my panel?
Yes, once you upload your artwork and submit your photo we will provide you with a digital proof to approve.
Can I see a mockup before ordering?
Yes - of course! Please visit our mockup page.
Use & Care
How can I hang my wood panel?
We have designed our panels with both portrait and landscape keyholes on the back making them ready-to-hang out of the box. Simply add a hanging device to the wall and hang your panel.
Where can I hang my wood panel?
Anywhere you would hang a regular piece of art.
How do I care for my panel?
Caring for your WTW panel is as easy as caring for any piece of fine art. Simply use a slightly damp micro-fibre cloth to wipe your print. Be careful not to soak the panel, scratch it, or use abrasive and damaging materials.
Does the ink smear or smudge?
No, the print is UV cured and will not smear or smudge.
Ordering & Shipping
How long is production time?
As all of our panels are custom printed and packed to order, you can expect production time to be 3 - 5 working days. Please be aware that we can get quite busy at times and if you have any questions regarding the timing of your order or if you have a deadline please don't hesitate to email us and we will try our best to accommodate you.
How long should I expect to wait to receive my custom panel?
From the time of dispatch, standard shipping will take 5-7 days, while express shipping will take only 2 days anywhere in Australia.
What payment methods do you accept?
We accept Visa, MasterCard and American Express.
Where do I enter my promo code?
Once you have added a product, you need to proceed to check out where you will find a field to enter your promo code.
Do you have stockists?
No, for the moment our product is only available through our online store.
Can I place a wholesale order?
For all wholesale enquires please email us.
How much is shipping?
Shipping is calculated (at a reasonable rate) per order depending on the number of items and destination.
How heavy are your panels?
Our panels are quite light considering how strong they are.
(weight may vary slightly)
Do you ship internationally?
Yes! If you are overseas and would like to order a WTW product, please contact us.
Can I ship a panel to someone as a gift?
Yes! If you would like we can even include a personalised card.
Can I purchase a gift certificate?
Yes! Please email us in order to organise a gift certificate.
What if I am not happy with my product?
Please email us and we will do our best to rectify the problem.
What if the item arrives damaged?
Please email us and if possible, please include photos of the damage.